At the heart of the HIV/AIDS crisis and widespread hysteria, a single number and letter designated a ward on the fifth floor of San Francisco General Hospital, the first in the country designed specifically to deal with AIDS patients. The unit's nurses' emphasis on humanity and consideration of holistic well-being was a small miracle amidst a devastating crisis and the ensuing panic about risk and infection.

"When people were consumed by fear, a few heroes showed the world the power of human touch"